Shipping Policy and FAQ’s
- How long does it take to receive the ordered product?
At RARO Homes, we strive to provide a seamless and efficient delivery experience for our customers. Here are the key aspects of our delivery policy:
- Delivery Timeframe:
- Most orders are delivered within 4-7 business days.
- Business days include Monday to Friday, excluding public holidays.
- Delays might occur during public holidays or unforeseen circumstances.
- Cancellation of Shipped Orders:
- Once an order has been shipped, it cannot be cancelled.
- Please review your order carefully before confirming.
- Furniture Delivery:
- For furniture-related delivery policies, please refer to the specific product page.
- Details regarding shipping times, assembly, or any unique considerations will be provided on the product page.
- Communication on Delays:
- In the event of delays, we make efforts to communicate promptly with customers.
- Transparency is crucial, and we aim to keep you informed about the status of your delivery.
- Public Holidays:
- Delivery timelines may be affected around public holidays.
- Our team works diligently to minimize disruptions and deliver orders as efficiently as possible.
- Efficient Order Processing:
- We prioritize efficient order processing to ensure timely deliveries.
- Our goal is to provide a positive and satisfactory delivery experience for every customer.
RARO Homes appreciates your understanding and patience regarding delivery matters. If you have any specific inquiries about your order or delivery, please reach out to our customer support team for assistance.
2. How are the orders delivered?
- We deliver your orders through our registered courier partners.
- For furniture related policy, refer to the product page.
- Is My Order eligible for free deliver?
- Of course! All orders above INR 1000 are shipped without a shipping fee.
- For furniture related delivery fee, kindly refer to the product page.
- Order Tracking Information
Once your order is shipped, we will provide you with the Airway Bill Number (AWB no.) and the name of our courier partner. You will receive this information via text message or email. To track the current location of your shipment and get an estimated delivery date, please visit the courier partner’s website and enter the AWB number we provided.
If you have any questions about the dispatch of your order, feel free to contact us at care@rarohomes.in or call us at +91 8778977753. Our customer support team is available Monday to Saturday from 9:30 AM to 5:30 PM IST.
For furniture related delivery, kindly refer to the product page.
- Delivery Attempt Information?Our delivery partners will make three attempts to deliver your order. If unsuccessful, the order will be returned to us, and it will be considered cancelled. To ensure successful delivery, please provide a complete and accurate shipping address, including the zip code and a valid mobile number. This will facilitate a faster and smoother delivery process.For furniture related delivery, kindly refer to the product page.
- What are the payment options?
For shipping within India, we accept payments through various methods, including:
- Debit Cards: All major debit cards are accepted.
- Credit Cards: We accept Mastercard, Visa, and American Express.
- Net Banking: Convenient net banking options are available across major banks.
- UPI: We accept most UPI and wallets.
- COD (Cash on Delivery): Is available on select products. Kindly refer product page for COD option.