Privacy Policy

Your trust is our utmost priority. We are committed to delivering products that set the highest standards, enhancing the aesthetic appeal of your home and ensuring that your investment in us adds significant value to your precious memories. Our focus is unwavering, and we insist on providing you with the utmost security in every transaction, ensuring a delightful overall experience from purchase to usage. We encourage you to peruse the following statements to familiarize yourself with our efforts in safeguarding your privacy, as well as our practices in acquiring and sharing information.

Your use of this website (www.rarohomes.in) signifies your acceptance and agreement to abide by the terms and conditions outlined in this Privacy Policy. If you do not consent to these terms, kindly refrain from using or accessing our website as this Privacy Policy is an integral part of and is subject to the “Terms of Use.”

At RaRo Homes, the architects of this Privacy Policy, we are dedicated to preserving the confidentiality of your information and prioritizing the security of your valuable data related to www.rarohomes.in”. To ensure the continuous provision of our services, we may collect and, under specific circumstances, share information about you. This notice is intended to inform you about our data-handling practices and empower you with choices concerning how your information is gathered and utilized, thereby strengthening the safeguarding of your privacy. Should you have any inquiries or reservations regarding this privacy policy, please reach out to our Customer Support Desk at +91 87789 77753.

1. Gathering Personally Identifiable Information and Other Data –

• Your interaction with our website involves the collection and storage of personal information you willingly share with us. Our core aim is to ensure a secure, efficient, and personalized experience for you. This enables us to provide services and features that align with your preferences, making your overall website experience safer and more convenient. Throughout this process, we only gather the personal information necessary to fulfil these objectives.
• Generally, you can explore our Website without revealing personal information about yourself. However, once you provide us with your personal details, you cease to be anonymous to us. We make an effort to clearly indicate which fields are mandatory and which are optional. You always have the choice to refrain from providing information by opting out of using specific services or features on the Website.
• We employ automated tracking to collect specific details about your engagement with our Website. This data is utilized for internal research aimed at understanding user demographics, interests, and behaviour, contributing to an enhanced user protection and service experience. The gathered information is aggregated and analysed, covering aspects such as the URL of your initial arrival (whether on our website or elsewhere), the subsequent URL you navigate to (whether on our website or not), details about your computer browser, and your IP address
• Moreover, while navigating certain pages of the Website, you may come across “cookies” or similar tools deployed by third parties. It’s important to note that we do not have control over the utilization of cookies by third parties.
• When opting to make a purchase on the Website, we gather information pertaining to your buying behaviour.
• When you engage in transactions with us, we collect additional information, including billing address, credit/debit card number, credit/debit card expiration date, and/or details of other payment instruments, along with tracking information from cheques or money orders.
• If you decide to share messages on our message boards, participate in chat rooms, or engage in other message areas, or if you choose to leave feedback, the information you provide will be collected by us. We keep this information on file as required for dispute resolution, customer support, and troubleshooting in accordance with applicable laws.
• Should you send us personal correspondence, including emails or letters, or if other users or third parties’ forward correspondence regarding your activities or postings on the Website, we may compile such information into a file dedicated to you.
• We gather personally identifiable information, including your email address, name, phone number, and payment details (credit card/debit card/other payment instruments, etc.) when you establish a free account with us. While certain sections of our website can be browsed without registration, some activities, such as placing an order, necessitate registration. Your contact information is utilized to send you offers tailored to your previous orders and interests.

 

2. We will inform you of any modifications or updates to the terms & conditions and privacy policy –

We retain the right to modify the Terms and Privacy Policy as deemed appropriate, without prior notification to you. Your ongoing use of the site indicates your acceptance of any changes to these terms. It is recommended that you regularly review the Terms of Service. If you disagree with any modifications or amendments to the Terms, you have the option to promptly terminate your use of this website.

3. Use of Demographic / Profile Data / Personal Information –

We utilize personal information to fulfil the services you request. In instances where we use your personal information for marketing purposes, we provide you with the option to opt-out. Our use of your personal information extends to resolving disputes, addressing issues, ensuring a secure service, processing payments, gauging consumer interest in our products and services, updating you on online and offline offers, products, and services, customizing your experience, detecting and protecting against errors, fraud, and other criminal activities, enforcing our terms and conditions, and any other purposes explained to you at the time of collection.

As part of our ongoing efforts to enhance our product and service offerings, we gather and analyse demographic and profile data concerning our users’ activities on our website. We utilize your IP address to diagnose server problems, administer our website, identify you, and collect broad demographic information.

Periodically, we may invite you to participate in optional online surveys, which may request contact and demographic information (such as zip code, age, or income level). This data is employed to tailor your website experience, providing content that aligns with your interests and displaying content based on your preferences.

4. The Information We collect –

Our website’s online requisition form necessitates users to furnish contact information, including their name, email address, and contact number. When registering on this website, users are required to provide a valid email address and select a username or alias that serves as their identity representation on our platform. Specific details, such as your name, email address, and contact number, are gathered to verify your identity and serve as account identifiers in our record system, among other purposes.

Additionally, information such as email addresses, geo-locations, intellectual property, viewed listings, and any data entered in the ‘Contact Us’ form or other displayed forms on the website, are also collected.

5. Cookies –

We employ both our own and third-party data collection devices, such as ‘cookies,’ on specific pages of our website. ‘Cookies’ are small files stored on your hard drive that assist us in delivering services tailored to your preferences. Certain features on our website are exclusively available through the use of ‘cookies.’ These files enable us to offer information targeted to your interests, whether or not you choose to register with us.

Third-party vendors, like www.google.com (‘Google’), may also utilize cookies to display ads based on your visits to our website. If such an option is provided, you can visit the third party’s website to opt out of the use of cookies for interest-based advertising. Additionally, you can choose to opt-out of the DoubleClick cookie used by Google and its partners for interest-based advertising by adjusting your preferences in Ads Settings.

We also utilize cookies to reduce the frequency of password entry during a session and to provide information tailored to your interests. Most cookies are ‘session cookies,’ automatically deleted from your hard drive at the end of a session. You have the freedom to decline our cookies if your browser allows, but doing so may limit your access to certain features on the website, and you may be required to re-enter your password more frequently during a session

6. External links on website –

The website may include hyperlinks to other websites, content, or resources, over which we have no control and are provided by other companies or individuals. You acknowledge and agree that we are not responsible for the availability of such external sites or resources and do not endorse any advertising, products, or other materials presented on or obtainable from such websites or resources.

Furthermore, you acknowledge and agree that we are not liable for any loss or damage incurred by you due to the availability of these external sites or resources or as a result of relying on the completeness, accuracy, or existence of any advertising, products, or other materials on, or available from, such websites or resources. These third-party service providers and sites may have their own privacy policies governing the storage and retention of your personal information, to which you may be subject. We recommend reviewing the privacy policy of any third-party website you enter, particularly in relation to safeguarding your personal information.

To serve ads when you visit the website, we use third-party advertising companies. If a third party provides an option, you can visit their websites and choose to opt-out of the use of cookies for interest-based advertising.

7. How We Use Your Information –

Your contact information is utilized for necessary communication with you. We use your IP address to diagnose server issues and administer our website. Additionally, your IP address aids in identifying you and gathering general demographic information. We also employ your IP address to enhance security measures and protect both our partners and ourselves from fraud. As technology advances, we will continuously enhance our security procedures.

In certain circumstances, we may disclose your personal information to a third party to comply with a Court Order or a similar legal procedure, or when we have a good faith belief that such disclosure is essential to comply with the law, prevent imminent physical harm or financial loss, or investigate and take action against illegal activities, suspected fraud, or violations of our Terms of Service.

Furthermore, we may disclose personally identifiable information as outlined in our Copyright Policy, as mentioned in the Terms of Service, when deemed necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activities. In such instances, we may disclose details such as name, address, country, phone number, email address, and company name.

8. Confidentiality –

You also recognize that the Website may contain information marked as confidential by us, and you agree not to disclose such information without our prior written consent. Your information is treated as confidential and will not be disclosed to any third party unless legally required by the appropriate authorities. We do not sell, share, or rent your personal information to third parties, nor do we use your email address for unsolicited mail. Any emails sent by us will be related only to the provision of agreed services and products.

Regarding personal and sensitive information, we collect device and personal data within this app to prevent multiple sign-ups from a single device. This approach allows us to extend benefits to a maximum number of users and helps prevent misuse of the app and website

 

9. How We Disclose Your Information –

• External Service Providers: Our Website may offer optional services provided by external service providers to enhance your user experience. If you opt to use these services and, in the process, disclose information to the external service providers or grant them permission to collect information about you, their use of your information is subject to their respective privacy policies.
• Other Corporate Entities: We share a significant portion of our data, including personally identifiable information about you, with our parent and/or subsidiaries that are dedicated to fulfilling your online needs and related services globally. This data sharing is solely intended to enhance your browsing experience. In instances where these entities have access to your information, they will treat it with a level of protection at least equivalent to how they treat information obtained from their other members. There is a possibility that we, our subsidiaries, or a combination thereof, might merge with or be acquired by another business entity. In such a scenario, you should anticipate that we would share some or all of your information to continue providing the service. Notice of such an event will be provided to you (if it occurs).
• Law and Order: We collaborate with law enforcement inquiries and other third parties to enforce various laws, including intellectual property rights, fraud prevention, and other legal rights. We reserve the right (and you authorize us) to disclose any information about you to law enforcement and government officials as we, at our sole discretion, deem necessary or appropriate. This disclosure may occur in connection with investigations into fraud, intellectual property infringements, or other activities that are deemed illegal or may pose legal liability for us or you.

10. Accessing, reviewing and changing your profile –

After completing the registration process, you have the option to review and modify the information you provided, with the exception of your display name. If you make any changes, we may retain records of your previous information. You can update registration details such as your Email ID by accessing your account settings.

To remove your profile and make it inaccessible to others, please contact our customer support team at +91 87789 77753.

Certain information may be retained in our files under specific circumstances, such as resolving disputes, troubleshooting problems, and enforcing our terms and conditions. Additionally, due to technical and legal constraints, including stored ‘back up’ systems, prior information is not completely removed from our databases. Therefore, it is important to note that not all of your personally identifiable information may be entirely erased from our databases in response to your requests

11. Other Information collectors –

Unless expressly stated otherwise in this Privacy Policy, this document specifically addresses the use and disclosure of information collected directly from you. When you disclose your information to other parties, whether on our Websites or on other sites across the internet, distinct rules may govern their use or disclosure of the information you provide. In cases where third-party advertisers are employed, they operate in accordance with their own privacy policies. As we do not have control over the privacy policies of these third parties, it is advisable to seek clarification by asking questions before divulging your personal information to them.

It is important to note that any information you make publicly available on the site may be potentially viewed by any party. By posting such material, it is understood that you consent to sharing such information with those parties.

12. Security –

We consider data as a valuable asset that requires protection against loss and unauthorized access. To safeguard such data from unauthorized access by both internal and external parties, we employ a variety of security techniques. We strongly discourage the transfer of sensitive information, such as credit card numbers and bank account details, via the website to any third party. Users are advised to undertake such transactions offline, through phone communication, or via personal emails.

We adhere to widely accepted industry standards to secure the personal information submitted to us, both during transmission and upon receipt. However, it is important to recognize that “perfect security” is not attainable on the Internet. Consequently, you agree that any security breaches beyond the control of our standard security procedures are solely at your own risk and discretion

13. Your consent –

By utilizing the Website and/or furnishing your information, you express consent to the collection and utilization of the disclosed information on the Website in alignment with this Privacy Policy. This includes, but is not limited to, your consent for the sharing of your information as outlined in this privacy policy.

Should we choose to modify our privacy policy, we will promptly update this page to ensure you are consistently informed about the information we collect, how it is used, and the circumstances under which it may be disclosed.

14. Grievance Officer –

Pursuant to the Information Technology Act 2000 and its associated rules, the name and contact details of the Grievance Officer can be found in the Terms and Conditions.

Disclaimer

While we are dedicated to safeguarding your privacy, we cannot guarantee that all of your private communications and other personal information will never be disclosed in manners not explicitly outlined in this Privacy Policy. Therefore, we do not make any promises, and it is important not to expect, that your personal information will always remain private. As a user of the Site, you acknowledge and agree that you bear all responsibility and risk for your use of the website, the internet in general, and the documents you post or access, as well as for your conduct on and off the Site